Using organisational behaviour management (OBM) to embed a management culture focused on positive reinforcement, introducing us to a functional living skills assessment, supporting the development of the Periodic Service Review, pushing for practice leads, tracking the engagement of the people we support and ultimately collecting and using data that support decision making, I believe have contributed to the improvement in the quality of life of the people supported and better working conditions for the staff teams.
I just wanted to say thank you so much for the support Redstone has given the service as the remarkable achievement of the ‘outstanding’ CQC ratings attainable.